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Price Value
Lunarpages offers decent pricing on their web-hosting plans. For a mere $6.95 a month, you receive 1500 GB of space and 15,000 GB of traffic per month. They also offer a $21.95 web-hosting package, which sports unlimited storage and the same 15 terabytes of monthly transfer. For most users, the $6.95 plan, the Basic Hosting plan, is sufficient, but it’s great to see a shared host offering as robust a plan as their Business Hosting plan for those with exceptional needs. They also offer Windows hosting and even Virtual Private Servers. All of their plans offer at least one free domain name registration, database support, web software such as blogs, forums, and Fantastico. They are among the more pricey of hosts, but are also among the most generous.
Reliability
Lunarpages has a long track record of offering quality hosting, with reliability and support representing cornerstones of their corporate culture. We experienced very little in the way of problems there and were impressed with the responsiveness of their staff in addressing those issues that did arise. Overall, their reliability is good, very good compared to most hosts, especially shared hosts. This alone easily landed them on our top 10 chart.
Control Panel
Lunarpages currently utilizes the latest version of the CPanel control panel system. The features are pretty much the same to other CPanel installations, such as mailbox modification, password and ftp login management, statistical tools and so on. CPanel doesn’t offer any web-building tool, but for web hosting administration it offers the user an easy and intuitive interface along with a plentitude of features. The performance of the control panel, during our review of Lunarpages, was decent. It was not as snappy as others on our list, but at the same time, it wasn’t bad either.
Customer Support
Lunarpages provides a superior level of customer service and they are very responsive to questions and concerns. Even questions submitted to their e-mail support are always answered in a timely manner. This sets them apart in an industry where email support tends to be the weakest link in otherwise solid support chains. Accounts are usually setup within thirty minutes to one hour of order verification. It is essential that a working phone number be provided in order for your account to be setup immediately. This is a bit more involved and time consuming than many similar hosts, but is understandable given the high rate of attempted fraud that occurs.
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